Call Center: Retail: Fraud Specialist I (San Antonio Texas)

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Full Job Description
JOB DESCRIPTION

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

Job Responsibilities:

Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Preferred qualifications, capabilities, and skills:
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Call Center, Banking or Finance industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:
A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Opportunities for professional growth and advancement
A work environment of high-energy employees that are trained, coached, focused, and driven
Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
A culture that values diversity, equity, inclusion, integrity, and teamwork
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.


This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.